Returns and refunds

Your 14 days

You can cancel your order for any reason within 14 days of the day it’s delivered. This applies to used items too. Tell us within those 14 days, then send the items back within 14 days of telling us.

How to return

Start a return

• Enter your order number and email, then tick what you’re sending back.
• Returns are free. You’ll get a QR code to show at the drop-off, so you don’t need a printer.
• Pack the items with their tags still attached, as you received them.
• Keep the drop-off receipt until your refund arrives.
• Can’t use the form? Email jmservices2023@gmail.com or use the contact form with your order number.

Your refund

We refund you within 14 days of getting the items back (or of you showing proof you’ve sent them, if that’s sooner), to the card you paid with. If you return a whole order, we also refund the standard delivery charge.

Please try things on as you would in a shop. If an item comes back worn, washed or damaged beyond that, we may reduce the refund to cover the loss in value.

Sets

You can return a whole set or just some of its pieces. If you keep some pieces, the refund is the set price less the normal price of the pieces you keep.

Faulty or not as described

Everything we sell must match its description. For used items that includes the condition grade and the flaws shown in the photos, so a flaw we told you about isn’t a fault. If something arrives faulty or not as described, contact us within 30 days for a full refund, including all delivery costs. This doesn’t affect your legal rights.